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5Jan/100

How I hacked my own life

Inspired by Evan Ratliff's outstanding article, Vanish, in which he tried to hide from an international crew of internet detectives for 30 days, I decided to investigate just how much I could discover about myself using only the free array of services that the web has to offer.

hackersThe quest begins ..

I allowed myself only one starting point: my name. My name which is, unfortunately in the Google age, rather unique. Googling myself turns up my LinkedIn account at the top of the pile. In less than 30 seconds we have discovered what I do for a living, where I work and where and when I went to university. So far so good but what about getting some really useful information like my age? Well I don't list my age on LinkedIn but it isn't too hard to figure out from the dates of my education although, without an actual birth date, this information is probably only marginally useful.

So, back to Google and it appears that I've got 2 Twitter accounts. One is locked down (as is the cache) but the account name seems pretty unique and this hunch is proved correct when a bit of Googling brings you to a related website and a quick WHOIS gleefully spits out my home address.

Now I have my name, year of birth, place of employment and home address. Now, apart from my address, I'm not that worried about that information being out there on the web because, really, it seems like the kind of stuff that you could get your hands on in real life without too much effort.

But then I have a terrible thought: I've so far assumed that the key bit of information that was keeping me safe was my birthday. I've always been careful to obscure it from public facing sites, even choosing to fill in a false one on occasion (a move that permanently locked me out of my Flickr account when I forgot my password) but I start to get a sinking feeling that I might have actually tweeted about my birthday. I slavishly scan through my tweets and, sure enough, there it is: a big, flashing, publicly available neon sign that says 'THIS IS MY BIRTHDAY'.

Oh dear. Life = well and truly hacked.

The problem with privacy

Although not as true as it always was, for a long time websites with logins relied on your birthday as the key piece of identifying information that differentiated you from an impostor. Before social media kicked off it was a fairly reliable assumption that only you and a handful of friends and family would know your birthday and enough about you to answer any other security questions. Now that social media has grown up it is relatively simple to find identifying information about people; anyone who picked 'what is the name of your pet' for their security question could probably do with an urgent search through their social media presences to see if they've ever let it slip (handy hint: you have).

Now that we're living our lives online with more and more transparency as well as experiencing more incentives and reminders to share what we're doing, we should revamp the way we protect our online identities. Security achieved through 'secret' personal information is just a comforting daydream in the modern media age. For those of us that spend our lives on the web it is time to start hacking ourselves and seeing just what we discover.

The engineer Claude Shannon famously said of security design that you should assume that "the enemy knows the system". Well, now the system is you and you need to find a better way to protect it.

Next week I'll be sharing my tips on improving data security that I learnt as a result of researching this article. Subscribe via RSS to make sure that you don't miss it.

26Oct/092

‘Dixons: The last place you want to go’ parodied by Big Al’s Creative Emporium

Last month I wrote about Dixons' 'honest' tube ads that claimed that people went to department stores for advice and customer service but came to Dixons for a good price. I thought that the ads were probably too big a gamble for Dixons (Craig Inglis, head of brand communication at John Lewis, seemed as surprised as me that 'another business would try to make a virtue of the fact they didn't have anything like a comparable service') but I also thought that the campaign would get people talking about the brand.

Other advertising agencies certainly seem to have taken an interest in the series of ads with Soho-based outfit, Big Al's Creative Emporium, producing this delightful parody.

Dixon's tube ad parody by Big Al's Creative Emporium

Dixon's tube ad parody by Big Al's Creative Emporium

It's unclear whether this was actually a campaign or just the design team horsing around in the office but either way, I like it.

13Oct/092

How Ricky Gervais wrote Coke their best ever ad

The new Ricky Gervais film, The Invention of Lying, casts the comedian as a man who invents lying in a world where everyone else can only tell the truth. Although it deals with various themes one of the film’s best jokes is the way it portrays big brand advertising in a world where marketing exists without the tools of exaggeration, cherry picked facts and, that old favourite, the lie of omission. I was so intrigued by the film’s take on an honest Coca-Cola ad that I had a go at mocking it up in Photoshop:

Coke: It's basically just brown sugar water

Coke: It's basically just brown sugar water

And to show there wasn’t any kind of bias against Coke the filmmakers also took the time to level a satirical swipe at Coca-Cola's main competitor whose fictional ad agency were compelled to deliver an even more damning creative: 'Pepsi. For when they don't have Coke.'

I've talked before on my blog about the trend of honesty in advertising and Ricky Gervais has certainly taken this modern marketing technique to its natural conclusion. Although many will be certain that we'll never see an ad for Coke that confesses that ‘it’s basically just brown sugar-water’, I for one would get a kick out of big companies having the faith in their brand to lay out the basic truth about their products.

It may be a risky strategy for a corporation like Coca-Cola but I've got a feeling that an ad like that would give them licence to run an incredibly satisfying and successful follow up campaign: 'Coke is just brown sugar-water. Coke drinkers don't care.'

7Oct/090

Lego augmented reality kiosk is AR at its best

Lego, and augmented reality company Metaio, have developed an augmented reality kiosk that will show you an animation of your whatever Lego contraption you wave in front of it. And of course it's better than an animation because it's an animation superimposed in the real world.

Initially this is just going to sell a boat load of Lego but the future applications of this are staggering as a promotional tool. What if Lego develop an app that allows you to overlay Lego sets and pieces over a base in your living room? You can glimpse your Lego creation before you even take the bricks out of the box.

Kids and adults will be enthralled by this kiosk and it is a perfect example of a company doing augmented reality right: the customers love it, the press love it and it'll awaken the imagination of a new generation of tech-savvy Lego block builders.

22Sep/090

Dixons: ‘The last place you want to go’

I was on the tube yesterday when I spotted this interesting ad for online retailer dixons.co.uk:

Dixons - the last place you want to go

Created by M&C Saatchi the ad is a brave attempt to run the gauntlet of the 'refreshingly honest' approach to brand advertising. In one fell swoop Dixons have admitted that their staff are not the best trained, that their shops are not the most aesthetically pleasing and that their sales advice is somewhat sub-standard. They admitted all of this because they're hoping that the message of their ad, 'we're not the best but we are the cheapest', is what will stick in consumers' heads when they reach the final stages of the product purchase cycle.

In many ways this is a twist on the classic Avis ad: 'we're number two ... so we try harder'. The agency behind that advert, DDB, hit upon the idea when they asked the beautifully blunt question, 'why does anyone want to rent a car from you?'. The answer that spawned the legendary advertising campaign was that Avis couldn't begin to compete on price so they had to compete on service; they tried harder.

Avis: We try harder

A similar question has clearly been asked of Dixons. Why would anyone buy anything from you? Conversely, of course, they can't hope to compete against Harrods and Selfridges on service but they can certainly compete on price. 'We try harder' for Dixons is simply 'we are cheaper'.

With the country still feeling the effects of the recent recession it is absolutely right that dixons.co.uk is staking its claim to low prices instead of great service but a major stumbling block of this strategy is the question of whether it is too late for the site to establish itself as a major low-price retailer. The cut-price consumer electronics marketplace has a number of major incumbents: Amazon, Dabs and even eBay are all established players in this crowded and competitive market and consumers are already well versed in the 'try and buy elsewhere' purchasing philosophy.

To bet a brand's reputation on a campaign like this is commendable but very risky. Personally, I have a feeling that Dixons no longer has the clout or the brand recognition to make sure that 'the last place you want to go' is a call to action and not an untimely epitaph.

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About

Tom Hubbard-Green is the E-marketing and Social Media Manager at Alzheimer's Society and a freelance technology journalist.

His articles have been published in a variety of magazines and industry publications including Figaro Digital, Org Zine, O2 Venue magazine and The City magazine.

The views expressed on this blog are his own. Obviously.

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